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Today, success finds those companies that understand the importance of
relationships and earn the support of their stakeholders. This proves to be
the right strategy—right because it fulfills commitments to people, and right
because it routinely yields successful companies. In short, it's corporate
responsibility. Unfortunately, today we're talking about ethical bankruptcy.
With the massive fallouts of Enron, Global Crossing, Tyco International,
ImClone, WorldCom, and Merck, it is clear that a handful of leaders from
America's once-praised companies lacked the ethical compass. Yet, did it have
to be this way?
While there is plenty of blame to go around, much of it must be directed to a
lack of integrity among senior leadership. As a result, the collapse of these
corporate giants has left everyone from Washington to Wall Street up in arms
and with depleted portfolios.
Missing from the mid-1990s "success" stories of these companies were critical
performance and relationship factors among major stakeholder
groups—shareholders, employees, customers, partners, business communities, and
government.
With newspaper headlines reading more like tabloid cover stories, we know how
these groups were affected. Thousands of workers are now unemployed, and many
retirees are without legitimate pension plans and healthcare benefits. And
while tougher laws will help, the general public and business leaders
nationwide must call for better leading indicators from all companies.
How would employees from these fading firms have rated their companies on
ethical issues in 2000 or early 2001? A 2001 National Employee Benchmark Study
on business integrity revealed that less than half (49 percent) of all U.S.
employees believe their senior leaders are people of high integrity. It also
found that the three most important workplace elements were care and concern,
the organization's overall reputation, and trust in employees. Finally, the
study uncovered that employees are seven times more likely to be loyal to
their employer when they perceive management as ethical leaders.
The list of companies who have come under scrutiny resembles a "Who's Who" of
large, high profile organizations, leading to many questions. For example:
• Are large organizations more likely to fall to corporate scandals and
ethical improprieties?
• Are smaller companies more ethically sound?
• What are the ethics trends in mid-size companies?
While the list of fallen giants might suggest that ethical violations only
occur at large, global corporations, attention to business ethics is critical
for businesses of all sizes. However, larger organizations face a number of
obstacles not as prevalent among smaller and mid-size companies, including
complex internal communications issues, increased pressures to continue and
exceed past growth and success, and prominent media coverage of high-profile
companies and executives.